LBOX Terms of Service
Effective Date: April 15, 2026
Last Updated: April 15, 2026
These Terms of Service ("Terms") are a binding agreement between you and LBOX.com, LLC ("LBOX," "we," "us," or "our") governing your access to and use of our websites, applications, software, search tools, databases, messaging features, APIs, content, listings, profiles, product search tools, and related services (collectively, the "Services").
By accessing or using the Services, creating an account, purchasing a subscription, purchasing credits, claiming a profile, submitting information, or otherwise interacting with the Services, you agree to be bound by these Terms. If you do not agree, do not access or use the Services.
If you are using the Services on behalf of a company or other organization, you represent and warrant that you have authority to bind that entity, and "you" includes that entity.
1. Who May Use the Services
The Services are intended solely for professional and business use.
You may use the Services only if:
• you are at least 18 years old;
• you are legally capable of entering into a binding contract;
• your use of the Services complies with these Terms and applicable law; and
• you are not prohibited from using the Services under any applicable sanctions, export controls, or similar restrictions.
The Services are not directed to children, and no person under 18 may use the Services.
2. Description of the Services
LBOX operates a professional-use platform that may include, among other things:
• company search and discovery tools;
• professional profile search and discovery tools;
• business and product listings;
• featured listings and sponsored placements;
• account and profile management tools;
• business messaging and communication features;
• data organization, search, verification, normalization, enrichment, and scoring tools; and
• product search or indexing features.
LBOX may receive, license, display, process, organize, enrich, or make available information from:
• third-party providers;
• publicly available sources;
• user submissions;
• claimed or managed profiles; and
• LBOX's own internal processes, including formatting, standardization, matching, confidence scoring, verification workflows, and similar operations.
LBOX is not a consumer reporting agency and does not provide consumer reports, background checks, tenant screening, insurance underwriting, credit eligibility decisions, employment eligibility determinations, or similar regulated decisioning services.
3. Accounts and Verification
You may need to create an account to access some or all of the Services.
You agree to provide accurate, current, and complete information and to keep it updated.
You are responsible for:
• maintaining the confidentiality of your login credentials;
• all activities that occur under your account; and
• promptly notifying us of any unauthorized use or security incident involving your account.
LBOX may require verification steps for certain accounts, features, actions, submissions, claims, messaging permissions, or other functionality. Verification may include use of a business-domain email address, email confirmation, identity checks, employer or affiliation confirmation, fraud screening, or other methods we choose.
LBOX may restrict or refuse the use of personal email domains or free webmail domains for some account types, profile claims, messaging permissions, or business-facing functionality.
Verification helps support platform integrity but does not constitute a guarantee of identity, authority, trustworthiness, employment status, or authorization to act on behalf of any company or person.
LBOX may deny, limit, suspend, or revoke any account, claim, or verification status at any time, with or without notice, where we believe it is necessary for security, fraud prevention, legal compliance, platform integrity, or any other legitimate business reason.
4. Profile Claims, Listings, and User Submissions
LBOX may permit companies, professionals, and authorized representatives to claim, manage, edit, or submit profiles, listings, products, company information, contact details, or other content.
If you submit, upload, edit, manage, or contribute any content, data, materials, feedback, lists, records, or other information through the Services ("Submissions"), you represent and warrant that:
• you have all rights, permissions, and authority necessary to do so;
• your Submissions are accurate to the best of your knowledge;
• your Submissions do not violate any law, contract, privacy right, publicity right, intellectual property right, or other right; and
• your Submissions do not include sensitive data or regulated data unless expressly permitted by LBOX in writing.
You retain whatever ownership rights you may have in your Submissions, but you grant LBOX a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to host, use, reproduce, store, format, modify, adapt, analyze, normalize, enrich, display, distribute, create derivative works from, and otherwise process your Submissions and signals derived from them for the purpose of operating, maintaining, verifying, securing, improving, expanding, and developing the Services and LBOX's datasets, products, and related offerings, subject to applicable law and individuals' legal rights.
To the extent permitted by law, this license continues after account closure or termination for any derived, aggregated, de-identified, normalized, validated, or incorporated data and service improvements, provided that LBOX will not publicly identify you as the source of specific records unless you separately agree.
LBOX has no obligation to publish, maintain, update, or continue displaying any Submission, listing, profile, or claim, and may edit, reject, remove, suppress, relabel, or disable any of them at any time.
5. Acceptable Use and Restrictions
You may use the Services only for lawful internal business purposes consistent with these Terms.
You may not, and may not permit any other person to:
• use the Services or any output data in violation of applicable law;
• use the Services for consumer credit, employment, tenant screening, insurance underwriting, background checks, eligibility determinations, or any other purpose regulated by the Fair Credit Reporting Act or similar laws;
• use the Services for unlawful spam, deceptive outreach, harassment, surveillance without lawful basis, impersonation, fraud, or abusive conduct;
• represent or imply that any LBOX data is guaranteed, certified, or safe-to-contact, safe-to-email, safe-to-call, or legally sufficient for any particular use;
• resell, license, transfer, publish, distribute, disclose, or commercially exploit LBOX data, outputs, listings, or content except as expressly permitted by us in writing;
• use the Services or LBOX data to create, maintain, enrich, train, improve, benchmark, or validate any competing database, directory, service, data product, search engine, outreach product, AI model, machine learning model, or similar system;
• scrape, crawl, spider, harvest, copy, collect, or extract data from the Services or interface by automated means, except through any API or method that we expressly authorize in writing;
• circumvent rate limits, quotas, credit limits, seat limits, technical protections, or access restrictions;
• reverse engineer, decompile, disassemble, or attempt to derive source code, models, logic, or underlying data structures from the Services;
• probe, scan, or test the security or availability of the Services without our prior written permission;
• introduce malware, harmful code, bots, denial-of-service traffic, or other abusive traffic;
• open multiple accounts to evade pricing, limits, restrictions, suspensions, or compliance controls;
• share credentials except where we expressly allow account administration features; or
• use the Services in any manner that could create legal, regulatory, reputational, or security risk for LBOX.
You are solely responsible for your compliance with all laws that apply to your outreach, marketing, data use, privacy notices, consent practices, suppression handling, opt-out processing, do-not-call obligations, email laws, and similar obligations.
6. Public, Third-Party, and Reference Data
The Services may include information obtained from third-party providers, publicly available sources, user submissions, profile claims, or internal LBOX processing.
Such information may be incomplete, inaccurate, outdated, duplicated, inferred, estimated, misattributed, mismatched, unavailable, or otherwise flawed.
LBOX does not independently verify all information made available through the Services and does not guarantee the accuracy, completeness, timeliness, reliability, legality, ownership, authorization, or suitability of any data, profile, listing, message, company record, professional record, or search result.
Any reliance you place on the Services or any information available through them is at your own risk. You are solely responsible for independently verifying information before acting on it.
LBOX may remove, suppress, change, relabel, or update data at any time without notice.
7. Email Verification and Contact Data
LBOX may provide email validation, verification status, confidence indicators, deliverability assessments, or similar signals using internal processes, third-party providers, public information, or other methods.
These signals are informational only.
LBOX does not guarantee that any email address, phone number, profile, domain, company affiliation, or contact record is:
• current;
• monitored;
• reachable;
• owned by a specific person;
• authorized for outreach;
• legally usable for any specific purpose; or
• free from future change, deactivation, reassignment, blocking, or error.
Even where LBOX or its providers indicate a validation or verification result, you remain solely responsible for lawful and appropriate use of that information.
8. Messaging and Communications Features
LBOX may provide messaging, contact, or communications functionality between users, companies, representatives, or other parties.
LBOX may, but has no obligation to, monitor, review, log, store, restrict, block, remove, or investigate messages, attachments, communications metadata, or related activity for security, fraud prevention, abuse prevention, legal compliance, platform integrity, product improvement, or other legitimate business purposes.
LBOX does not guarantee delivery, confidentiality, response, accuracy, authenticity, authority, or legitimacy of any message or sender.
You may not use LBOX messaging features for spam, unlawful outreach, harassment, impersonation, fraud, malware distribution, prohibited solicitation, or any use that violates these Terms or applicable law.
9. Credits, Plans, Fees, and Taxes
LBOX may offer free accounts, paid accounts, subscriptions, credits, seats, featured listings, sponsored placements, ad products, enterprise plans, or other paid features.
9.1 Credits
Credits are consumable units that may be required for certain features or actions. Credits may vary by feature type, service tier, or product offering.
Unless otherwise stated in writing:
• credits expire at the end of the applicable billing period;
• unused credits do not roll over;
• credit values, costs, and usage rules may change over time; and
• credits have no cash value, are non-transferable, and are non-refundable except where required by law.
9.2 Subscriptions
Subscriptions may be offered on a monthly, annual, or other recurring basis and will automatically renew for successive terms unless canceled before renewal in the manner we make available.
Cancellation takes effect at the end of the then-current billing term. No mid-term cancellation, downgrade, partial-term credit, or pro-rated refund is available except where required by law.
If you purchase an annual plan, you remain responsible for the full annual commitment. If you purchase a monthly plan, you remain responsible through the end of the then-current monthly term.
9.3 Fees and Refunds
All fees are stated in U.S. dollars unless otherwise specified.
All payments are final, non-cancelable, and non-refundable except where required by law. We may, in our sole discretion, offer a credit, courtesy adjustment, or exception in a particular case, but we are not obligated to do so.
We may change pricing, plan features, credit allocations, included functionality, technical limits, or billing structures at any time, including upon renewal.
9.4 Payment Authorization
You authorize LBOX and its payment processors to charge your payment method for all fees, renewals, taxes, chargeback-related fees, and other amounts due.
You must provide accurate billing information and keep it current.
9.5 Taxes
Fees are exclusive of applicable taxes unless stated otherwise. You are responsible for any sales, use, VAT, GST, or similar taxes associated with your purchase, other than taxes based on LBOX's net income.
9.6 Non-Payment, Chargebacks, and Abuse
LBOX may suspend or terminate access immediately for failed payment, chargeback, suspected fraud, abusive usage, attempt to evade limits, duplicate self-serve accounts, or any other misuse.
LBOX may reverse credits, revoke access, charge reasonable administrative fees for chargebacks or reversals, and use collection remedies permitted by law.
10. Featured Listings, Sponsorships, and Ads
LBOX may offer featured listings, sponsored placements, advertisements, promoted profiles, enhanced visibility, or similar paid visibility products.
Purchase of such products does not guarantee traffic, leads, ranking, conversion, performance, exclusivity, or any specific business result unless expressly stated in a separate signed agreement.
LBOX may reject, revise, relabel, limit, suspend, remove, or discontinue any sponsored or featured content at any time, with or without notice, for legal, policy, quality, safety, or business reasons.
11. Third-Party Services and Links
The Services may include links to, integrations with, or functionality provided by third parties.
LBOX does not control and is not responsible for third-party products, sites, services, data sources, privacy practices, vendor performance, or external content.
Your use of third-party services is governed by their own terms and policies.
LBOX may enable, disable, modify, or discontinue any third-party integration or dependency at any time.
12. Product Search and Public Product Information
LBOX may, now or in the future, provide search, indexing, organization, or display of product-related information from publicly available sources, user submissions, third-party providers, or other authorized inputs.
LBOX does not promise that any product information is complete, current, purchasable, available, safe, compliant, or suitable for any purpose.
Unless expressly stated in a separate written agreement, LBOX is not the seller of products displayed through such search functionality and is not responsible for product transactions conducted outside LBOX.
Any automated collection or indexing that LBOX may perform in connection with product information is subject to applicable law, technical restrictions, access controls, and site restrictions as determined by LBOX in its discretion.
13. Intellectual Property
As between you and LBOX, LBOX and its licensors own all right, title, and interest in and to the Services, including all software, code, interfaces, databases, designs, content, text, graphics, trademarks, trade names, logos, compilations, data arrangements, and derivative works, except for your Submissions and third-party materials to the extent applicable.
Subject to your compliance with these Terms, LBOX grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services during your permitted subscription or account term for your internal lawful business use.
No rights are granted except as expressly stated.
14. Feedback
If you provide LBOX with ideas, suggestions, comments, bug reports, or other feedback, you grant LBOX a worldwide, perpetual, irrevocable, royalty-free right to use and exploit that feedback without restriction or compensation to you.
15. Privacy, Data Rights, and Opt-Out
Your use of the Services is also subject to our Privacy Policy, Cookie Policy, California Privacy Notice, Data Policy, and any applicable opt-out or privacy choices pages, each as updated from time to time.
LBOX may provide workflows for correction requests, suppression requests, opt-out requests, deletion requests, profile claims, and related privacy requests.
Where permitted by law, LBOX may retain limited internal records, including hashed, transformed, or otherwise protected identifiers, to:
• honor opt-out, suppression, and deletion requests;
• prevent re-ingestion or re-display of records that were previously suppressed;
• comply with legal obligations;
• resolve disputes;
• prevent fraud;
• maintain security; and
• enforce these Terms.
Removal from public display or active datasets does not necessarily mean deletion from every backup, log, archive, legal hold, or suppression-control system.
16. Termination and Suspension
LBOX may suspend, limit, or terminate your access to the Services, in whole or in part, immediately and without liability, if we determine or suspect that:
• you violated these Terms;
• your use creates legal, regulatory, reputational, operational, or security risk;
• you engaged in fraud, abuse, scraping, circumvention, or prohibited outreach;
• your payment fails or is reversed;
• you submitted false, unauthorized, or infringing content;
• you no longer meet verification requirements; or
• suspension or termination is otherwise necessary to protect LBOX, users, third parties, or the Services.
You may stop using the Services at any time. If you are on a paid plan, stopping use does not relieve you of payment obligations already incurred or committed for the applicable term.
Sections that by their nature should survive termination will survive, including payment obligations, restrictions, licenses, disclaimers, limitations of liability, indemnity, arbitration, class-action waiver, and suppression/opt-out handling provisions.
17. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND ALL DATA, CONTENT, OUTPUTS, SEARCH RESULTS, LISTINGS, PROFILES, MESSAGING FEATURES, VALIDATION SIGNALS, PRODUCT INFORMATION, AND RELATED MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE."
LBOX DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, AVAILABILITY, SECURITY, RELIABILITY, LEGAL COMPLIANCE, QUIET ENJOYMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
LBOX DOES NOT WARRANT THAT:
• THE SERVICES WILL BE UNINTERRUPTED, TIMELY, ERROR-FREE, OR SECURE;
• ANY DATA OR OUTPUT WILL BE ACCURATE, COMPLETE, CURRENT, OR SUITABLE;
• ANY MESSAGE WILL BE DELIVERED OR RECEIVED;
• ANY EMAIL OR CONTACT DATA IS VALID, REACHABLE, OR PERMISSIBLE TO USE;
• ANY PROFILE, CLAIM, OR COMPANY REPRESENTATIVE IS AUTHORIZED; OR
• THE SERVICES WILL MEET YOUR SPECIFIC REQUIREMENTS OR EXPECTED RESULTS.
18. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LBOX AND ITS AFFILIATES, MANAGERS, MEMBERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LBOX'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF:
(A) THE AMOUNT YOU PAID LBOX FOR THE SERVICES IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR
(B) ONE HUNDRED U.S. DOLLARS ($100).
THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
Some jurisdictions do not allow certain limitations, so some of the above may not apply to you to the extent prohibited by law.
19. Indemnification
You will defend, indemnify, and hold harmless LBOX and its affiliates, managers, members, officers, directors, employees, contractors, licensors, and service providers from and against any claims, demands, actions, proceedings, damages, losses, liabilities, judgments, penalties, fines, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to:
• your access to or use of the Services;
• your Submissions or other data you provide;
• your outreach, marketing, messaging, or use of LBOX data;
• your violation of these Terms;
• your violation of applicable law; or
• your infringement or violation of any third-party right.
LBOX may assume exclusive defense and control of any matter subject to indemnification, and you will cooperate fully.
20. Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules, except that the Federal Arbitration Act governs the interpretation and enforcement of the arbitration provisions below.
21. Arbitration Agreement; Class Action Waiver
Please read this section carefully. It affects your legal rights.
21.1 Agreement to Arbitrate
To the maximum extent permitted by law, you and LBOX agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, your relationship with LBOX, or any data, listing, message, transaction, or other aspect of the Services will be resolved exclusively by final and binding individual arbitration, except for claims that may be brought in small claims court and claims seeking injunctive or equitable relief for misuse of intellectual property, confidential information, or unauthorized access.
21.2 FAA
You and LBOX agree that these Terms affect interstate commerce and that the Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.
21.3 Pre-Arbitration Notice
Before starting arbitration, the claimant must send a written individualized notice of dispute to legal@lbox.com with the subject line "Pre-Arbitration Notice."
The notice must include:
• the claimant's full name;
• account email and any relevant account identifier;
• mailing address;
• telephone number;
• a detailed description of the dispute;
• the factual basis of the claim;
• the relief sought; and
• the claimant's personal signature.
The parties agree to attempt in good faith to resolve the dispute informally for at least sixty (60) days before arbitration is filed.
21.4 Arbitration Rules and Venue
If the parties do not resolve the dispute informally, the dispute will be resolved by JAMS in accordance with its applicable rules, as modified by these Terms.
Unless the parties agree otherwise, arbitration will be conducted remotely by videoconference. Any in-person proceeding or court proceeding relating to arbitration enforcement shall occur in Los Angeles County, California, unless applicable law requires otherwise.
21.5 Individual Proceedings Only
You and LBOX agree that all disputes must be brought in an individual capacity only, and not as a plaintiff, claimant, class member, or representative in any purported class, collective, mass, coordinated, consolidated, or representative proceeding.
The arbitrator may not consolidate more than one person's claims and may not preside over any class or representative proceeding except to the extent LBOX expressly agrees in writing.
21.6 Jury Trial Waiver
To the extent any dispute is determined not to be subject to arbitration, you and LBOX waive any right to a jury trial.
21.7 Opt-Out
You may opt out of this arbitration agreement by sending a written notice to legal@lbox.com with the subject line "Arbitration Opt-Out" within forty-five (45) days after you first agree to these Terms. Your notice must include your name, account email, mailing address, and a clear statement that you wish to opt out of arbitration.
If you opt out, the exclusive venue for any non-arbitrated dispute will be the state or federal courts located in Los Angeles County, California, and you consent to personal jurisdiction there.
21.8 Survival
This arbitration section survives termination of these Terms and your relationship with LBOX.
22. Injunctive Relief
Notwithstanding anything to the contrary, LBOX may seek injunctive or equitable relief in any court of competent jurisdiction to protect the Services, intellectual property, confidential information, systems, or users.
23. Changes to the Services and Terms
LBOX may modify, suspend, or discontinue any part of the Services at any time.
LBOX may update these Terms from time to time. Updated Terms will become effective when posted or on any later effective date stated. If we make material changes, we may provide additional notice as we choose.
Your continued use of the Services after updated Terms become effective constitutes acceptance of the updated Terms.
24. Miscellaneous
These Terms, together with any incorporated policies, order forms, and supplemental terms, are the entire agreement between you and LBOX regarding the Services and supersede prior or contemporaneous understandings on that subject.
If any provision is held unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.
LBOX's failure to enforce any provision is not a waiver.
You may not assign these Terms without LBOX's prior written consent. LBOX may assign these Terms freely.
Nothing in these Terms creates any agency, partnership, joint venture, employment, or fiduciary relationship between you and LBOX.
Notices to LBOX must be sent to:
LBOX.com, LLC
Los Angeles, California
Email: hello@lbox.com
Legal: legal@lbox.com
Privacy: privacy@lbox.com
Support: support@lbox.com
Questions? Contact privacy@lbox.com or legal@lbox.com